They say the devil is in the details. And “they” are right
As a wedding planner you have to concern yourself with delivering quality — that reveals itself within the most minute details. Attention to details will set us apart from other wedding planners.
But here’s the thing: Our wedding couples do appreciate the small stuff. They care. They are looking for — at the very least — their own ideal of what quality is, and they want that from Gamos Crete. If we’ve convinced them that we are the best for the job, they have as a result, expectations.
And, no doubt, those expectations are high — as they should be. Our wedding couples are paying good money for our work. No one turns over that sort of money to another person and expects crap in return.
Wedding couples don’t always recognize a perfect wedding planning. But they do recognize quality
No, as I’ve already pointed out, it’s the details that will set Gamos Crete apart from the rest. A wedding well-executed, free of errors and omissions as humanly possible, delivering exactly what the wedding planner promised and gives the wedding couple precisely what they requested.
"QUALITY IN THE WEDDING PLANNING INDUSTRY”
Quality Control “do's and don’ts”
What controls do we have to put into place to ensure that our work is consistently the best it can be for our wedding couples?
We DO check your own work”
Each wedding project is firstly checked by the person responsible for the planning of this project.
We DO have someone else check our work
We all have a tendency, especially as time goes on, to become “too close” to a project. After we’ve been staring at the same project for a long time, it does become difficult to pick up on our own errors.
We invest in a fresh pair of eyes. We always have someone else to check our work — particularly someone who is detail-oriented and skilled in proofing. Just to make sure that all customer requirements have been implemented correctly.
This way, if we missed something during your own check, we’ve got yet another opportunity to catch any errors and make our work better, before we hand it off to a wedding couple.
We DO check our subcontractors’ work
Nothing against the subcontractors — but we don’t trust their work blind.
This is not a blanket statement about the quality of our subcontractors’ work. Instead, it’s a realization that everything that gets handed to our wedding couples reflects on us, Gamos Crete, and how we want and need to be perceived by our clients. We simply can’t afford to trust anyone to be as vested in that as we are.
And that’s because it’s our reputation that’s at stake, way more than theirs.
When our reputation is at stake, we always double check our subcontractors’ work.
To our clients, our subcontractors are anonymous. In most cases, our clients only see the wedding planner, they only deal with her, and they’ll hold her responsible and accountable for any mistakes — including the ones our subcontractors make.
We find it best to assume that the subcontractor does NOT check his or her own work. As such, it would be most ideal if that work could be proofed by two people, before it gets released to a client. But make sure that it’s at least checked once.
We DO have a gatekeeper
Within Gamos Crete the Quality manager act as an internal gatekeeper. Nothing goes to a wedding unless our gatekeeper has checked the work first and officially approves it.
We just have to assure that the wedding planning as a process meets the wedding couple’s expectations.
We DO write a checklist / Time schedule
For our self and for our subcontractors, a checklist / time schedule is extremely helpful in preventing mistakes from passing through during the wedding.
It might be that different parts of a wedding will have different checklists. This depending of the size of the wedding.For example, the checklist / time schedule that we use for the wedding day itself won’t look like the checklist / time schedule we’d us for the beach party.
But by creating checklists for things that we know we’ll need to check, we’ll be less likely to forget or miss anything.
We pursue (but don’t expect) perfection
We are all human. We all make mistakes, and none of us is perfect.
However, despite how futile the pursuit, we can and should still strive for perfection. Yes, it’s true that in doing so, we will inevitably fall short of that goal — each and every time.
But remember that an archer who shoots for the farthest target — even if the mark is missed — will still shoot the arrow much, much farther than the archer who shoots for the nearest target.
Imagine how high the quality of your wedding can go, if we just shoot for it by double checking our work and paying attention to all the details.
Higher quality equals more word-of-mouth referrals. More referrals equal more work. More work equals more money. You don’t have to be very good at math — but these equations, everybody understands.
Quality Manager Gamos Crete
Our customers find working with us easy and pleasurable